SHIPMENTS

At SolarCell we ship to all of Spain (Iberian Peninsula, Balearic Islands and Canary Islands) and Portugal through transport companies such as DHL, MRW, TXT, TDN ...

To get in touch with us you can do it by means of our form or by means of an e-mail to solarcellweb@solarcellweb.com

Delivery term

The duration of the shipment is from 5 to 7 days.

Gratuitous

The shipping price is FREE for all orders in the peninsula. Canarias and Baleares the price is € 4.99.

Secure payment

Visa, Mastercard, PayPal, cash on delivery ... HTTPS protocol.

2 years warranty

On all products for manufacturing defects. In solar panels up to 20 years.

Shipping time

The shipping time of the product is 7 days maximum, although the usual delivery is 5 days from when it leaves our warehouse until it reaches the customer.



Shipping cost

For shipments of the purchase of any product from the store, shipping is free for the Iberian Peninsula. For the shipment of our products to the Balearic Islands, Canary Islands, Ceuta or Melilla, the standard shipping price will be € 4.99 including VAT. 21% VAT is included in all our prices.



RETURNS

We work with the most prestigious transport companies, we check the good condition and operation of the product and we pack with the utmost caution so that you are satisfied with the purchase in the online store.

If you also want the return: we will listen and help you to be satisfied with our after-sales service.

Find out about the specific conditions to claim the guarantees and desist from the purchases:

Product damaged during shipment. 48 HOURS.

Any damage or failure to deliver must be not accepted or notified within 48 hours (including visual damage caused by transportation or malfunction of the products) so that shipping insurance can be applied. They will not be admitted, nor will there be liability for damages if they are not notified during the 48 hours following the reception of the order.

Withdrawal of the purchase. 14 DAYS.

In the case of not being fully satisfied with the product, you have 14 calendar days from the delivery of the order to return it, in this case the customer will be responsible for shipping costs. You can exchange the amount of products returned by others on our website without any additional cost or request a refund of the amount of your purchase in which case we will deduct 10% of the total amount for management costs. You must send the product in perfect condition, in its original packaging, with the original labels and instructions in perfect condition. It is very important that you return the perfectly packaged products. In case the products are damaged due to improper packaging, we will not accept the return. You must make sure before placing the order that the product you request is the one that suits your needs.

Defects or manufacturing failures. 2 YEARS.

All the products offered in our online store have a minimum guarantee of 2 years (some of our products have a warranty of up to 5 years), time in which we will be held responsible for occasional failures in their operation, provided these are due to a possible manufacturing fault or product defect. We will not be held responsible for the consequences of defective installations, errors in handling, products hit, etc. You must contact us and send to our facilities the product with all the components and packaging in perfect condition, running you with the shipping costs that will be returned when checking the correct return. Once the product is received if it does not show symptoms of having suffered an improper use or failure due to poor installation etc. We will proceed to send the same product u, in case of not having the same model, another with equivalent or superior features and quality.

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